The Dawson Creek Fire Department had a problem. The clock on the wall showed a different time than the computer clock, which had a different time than devices recording the mergency calls routed through the department. Times noted on manual documentation did not always match times from the recording devices. DCFD was not using a true official time reference to maintain consistent records as is the best practice in public safety answering points.
pdf - 147 KB
Thursday, September 13, 2012
Document Type: 
Case Studies
Product Family and Model: