SecureSync 2400 Onboarding Support

Welcome to the Orolia Family

Thank you for choosing a SecureSync 2400. We’re so glad to have you as a customer! The following resources are designed to help you get up and running fast. Please save this page for reference.

Support Options

Software Updates

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Expert assistance, when you need it

US Phone: +1 585.321.5800
EMEA Phone: +33 (0)

Email Support    

Add Paid Support Plan


Key Resources

> SecureSync 2400 QuickStart Guide

> SecureSync 2400 Online Manual

> Option Card Installation Guide

> SecureSync 2400 User Reference Guide


Tell us what you think!

Let us know how we can make Orolia products better for you. The best way to do this is through our email so we can understand how other users feel about the suggestions.



Support Tutorials



Q: What is my username and password?

A: Your username and password are in your Online User Manual and the Quick Start Guide that came with your product. The unit comes with the default login info assigned, and you can change it to your own, secure information from there.

Q: How can I be notified of software updates becoming available for my product?

A: To register your contact/product info to receive automatic notifications of software, please visit:

Register My Product

Q: Where can I find operational information for my SecureSync?

A: We have interactive online manuals, datasheets, and infographics available in our Support Knowledge Base. Use the filters on this page to curate your experience. These guides contain the most up-to-date info and are constantly searched using key words.

We also have Case Studies, White Papers, and more for each of our product lines available in our Resources section.

At the top of this page, we’ve also created a number of Support Tutorial videos to help you with your product., and tutorial videos available to assist you.

Support Knowledge Base

All Resources

Q: What if my question isn’t listed above?

We’re sorry to hear that! What was your question?

Please tell us whatever you think would be relevant so we can best respond to your service and product support request
For RMA Return Requests
For RMA Return Requests
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