Spectracom

Spectracom Support

We take great pride to serve you, our customers.

We stand behind our products and are ready to help solve any problems that should arise. You can use our product support pages where we have aggregated some useful information about our main product platforms. You'll also find links below to get help and access to support information.

Product Support Pages

SecureSync and NetClock 9400 series are software upgradeable and are covered by a standard 5-year warranty and various service plans to get the most out of your time and frequency reference.

NetClock 9200 and 9300 series products are end-of-life and no longer available. Successor products include SecureSync and NetClock 9400. Product support is still available including replacement with functionally equivalent units.

TSync bus-level timing boards have a one year warranty. Drivers for Linux, Windows, and Solaris are available. Some models are firmware upgradeable to take advantage of new features.

GSG-5/6 series simulator hardware and companion PC software updates are available to all users via semi-annual releases. Units are also upgradeable with any available feature through licenses or hardware adds.

VelaSync is a unique combination of an enterprise server, TimeKeeper time synchronization software and high precision GPS-clock. New software releases are available to all users. All units come with Spectracom's premium support package for the first year.

VersaSync™ is a low-SWaP rugged time and frequency reference. It delivers accurate, software-configurable time and frequency signals under all circumstances, including GNSS-denied environments.

PRISMA Compliance is the first and only software solution that provides true UTC traceability and real-time reporting to comply with MiFID II and FINRA requirements.

Get Help

Support Information

Locations


Canada

Borealis Precision
(AB, BC)
Telepro Inc.
Telnet Networks

United States

Acudata
(AR, LA, OK, TX)
Borealis Precision
(WA, OR)
Contech Marketing
(DE, NJ, NY, Eastern PA)
KJS Marketing
(IL, IA, KS, MN, MO, NE, ND, SD, WI)
ProTEQ Solutions, LLC
(CT, ME, MA, NH, RI, VT)
RDP Corporation
(IN, KY, MI, OH, PA, WV)
Southeastern Marketing Associates
(AL, FL, GA, MD, MS, NC, PR, SC, TN, VA, Washington DC)
Technical Marketing Specialists
(AZ, NN, CO, UT, WY, ID, MT)
Ward Davis Associates
(CA, NV & HI)

Brazil

T-Services
Video Systems

Chile

Ampere Chile

Mexico

Ampere Mexico

Belgium

ELCOS BVBA

Bulgaria

NEW-TEK Ltd

Cyprus

SoftBox Test Equipment Ltd.

Czech Republic

H Test a.s.

Czech republic

TR Instruments spol. sr.o

Denmark

Nortelco Dk
OLE B. SKIPPER A/S

Estonia

Testhouse Nordic

Finland

Testhouse Nordic

France

Equipements Scientifiques S.A.

Germany

EMCO Elektronik GmbH

Greece

Vector Technologies Ltd

Italy

KDWave s.r.l.
Selint S.r.l.

Lithuania

Lokmis Ltd

Netherlands

ELCOS BVBA

Norway

Nortelco Electronics AS

Poland

Altaria Solutions Sp. z o.o.
Tespol Sp. z o.o.

Romania

InterNET SRL
Romkatel

Russia

DiPAUL
JSC Prist

Serbia

Bel Systems d.o.o.

Slovakia

H TEST Slovakia, s.r.o.

Slovenia

Belmet MI d.o.o.
Interkont Berger GmbH

Spain

AFC Ingenieros SA
Spantech

Sweden

Testhouse Nordic

Switzerland

GIGACOMP AG

Turkey

NETES MUHENDISLIK LTD. STI
Profen

Ukraine

IST

United Kingdom

Phoenix Datacom Limited
Enterprise Timing, Financial Networks, Datacentres, Telecom
Steatite Limited
Defence & Aerospace, Security, Industrial, Marine, PNT, Broadcast, Test

Israel

DANEL TECHNOLOGIES, LTD.
INTERLLIGENT RF&MW Solutions

Qatar

QATAR SIGNALS & SYSTEMS W.L.L

South Africa

Mantrasys (Pty) Ltd.

United Arab Emirates

Tek Signals

China

Moderntech
Enterprise Networks

Hong Kong

Moderntech
Enterprise Networks

INDIA

AIMIL LTD

Indonesia

Unitronic Jaya, cv

Japan

GNSS TECHNOLOGIES, INC.
Marubun Corporation
TOYO Corporation

Korea

Dongjin Communication Systems, Inc

Malaysia

CSL ELECTRONICS SDN BHD
ROOTS Communications Sdn Bhd

Pakistan

MAKKAYS

Philippines

Comtech Solutions Inc.

Singapore

ROOTS Communications Pte Ltd

Taiwan

Double Advance Technology Ltd.
Moderntech
Enterprise Networks
T&E Communication LTD

Thailand

NetSync (Thailand) Limited

Vietnam

Technical Instrument & Consultant Technology - Tecotec

Australia

VICOM Australia Pty. Limited

New Zealand

VICOM New Zealand Ltd.