Orolia Global Warranty Information
Orolia warrants each new standard product to be free from defects in material, and workmanship for the duration of the warranty period after shipment in most countries where these products are sold, EXCEPT AS NOTED BELOW (the “Warranty Exceptions”, “Warranty Exclusions” and “Country Variances”).
Five Year Limited Warranty
- SecureSync Products*
- NetClock Products*
- Epsilon Clock EC20S* and EC22S
- Epsilon Switch & Amplifier System (SAS-E)
Three Year Limited Warranty
- GSG-5/6 Family of GNSS Simulators
Two Year Limited Warranty
- VersaSync Rugged Time Server
- Rubidium Oscillators
- Power Adaptors
- Digital and IP/POE Clocks
- WiSync Wireless Clock Systems and IPSync IP Clocks
- Rapco 1804, 2804, 186x, 187x, 188x, 189x, 2016, 900 series
One Year Limited Warranty
- GSG-8 Advanced GNSS/GPS Simulator
- Skydel Simulation Engine
- Timeview Analog Clock
- Bus-level Timing Boards
- IRIG-B Distribution Amplifiers
- GPS antenna system components, cables, other accessories
90 Day Warranty
- PresenTense and other Software products
This warranty shall not apply if the product is used contrary to the instructions in its manual or is otherwise subjected to misuse, abnormal operations, accident, lightning or transient surge, or repairs or modifications not performed by Orolia authorized personnel.
Any Rubidium oscillator’s warranty is two-years even when integrated into products (*) with a greater warranty period.
All Orolia products sold in India have a one year warranty.
Batteries, fuses, or other material contained in a product normally consumed in operation Shipping and handling, labor & service fees
EXCEPT FOR THE LIMITED WARRANTY STATED ABOVE, OROLIA DISCLAIMS ALL WARRANTIES OF ANY KIND WITH REGARD TO OROLIA PRODUCTS OR OTHER MATERIALS PROVIDED BY OROLIA, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Orolia shall have no liability or responsibility to the original customer or any other party with respect to any liability, loss, or damage caused directly or indirectly by an Orolia product, material, or software sold or provided by Orolia, replacement parts or units, or services provided, including but not limited to any interruption of service, excess charges resulting from malfunctions of hardware or software, loss of business or anticipatory profits resulting from the use or operation of the Orolia product or software, whatsoever or howsoever caused. In no event shall Orolia be liable for any direct, indirect, special or consequential damages whether the claims are grounded in contract, tort (including negligence), or strict liability.
Extended Warranty Coverage
Extended warranties can be purchased for additional periods beyond the standard warranty. Contact Orolia no later than the last year of the standard warranty for extended coverage.
Orolia’s obligation under this warranty is limited to the cost of in-factory repair or replacement, at Orolia’s option, of the defective product or the product’s defective component. Orolia’s Warranty does not cover any costs for installation, reinstallation, removal or shipping and handling costs of any warranted product. If in Orolia’s sole judgment, the defect is not covered by the Orolia Limited Warranty, unless notified to the contrary in advance by customer, Orolia will make the repairs or replace components and charge its then current price, which the customer agrees to pay.
In all cases, the customer is responsible for all shipping and handling expenses in returning product to Orolia for repair or evaluation. Orolia will pay for standard return shipment via common carrier. Expediting or special delivery fees will be the responsibility of the customer.
Orolia highly recommends that prior to returning equipment for service work, our technical support department be contacted to provide trouble shooting assistance while the equipment is still installed. If equipment is returned without first contacting the support department and “no problems are found” during the repair work, an evaluation fee may be charged.
Orolia shall not have any warranty obligations if the procedure for warranty claims is not followed. Customer must notify Orolia of a claim, with complete information regarding the claimed defect. A Return Authorization (RMA) Number issued by Orolia is required for all returns. Returned products must be returned with a description of the claimed defect, the RMA number, and the name and contact information of the individual to be contacted if additional information is required by Orolia. Products being returned on an RMA must be properly packaged with transportation charges prepaid.
Kannad Aviation Warranty
The equipment is warranted against all material or manufacturing defect for a period of two years from the date of installation on the aircraft or thirty months from the date of shipment from Orolia S.A.S. facilities whichever occur first.
This warranty covers the cost of parts and labour in our factories.
If your Kannad Aviation product is under PART 21, and develops a fault, you must obtain an RMA (Return Materials Authorisation) number before you return any items to us. Submit a support ticket here.
For all others services, please contact our Service Centers (Repair, Battery Remplacement or Programming Center, depending of your enquiry). To find a Kannad Aviation Service Partner near you, click here.
SARBE Warranty Information
The equipment is warranted against all material or manufacturing defect for a period of two years from the date of shipment. Work carried out under the warranty shall not have the effect of extending the warranty period. In respect of this warranty, after a defect has been noted by our services, the sole obligation incumbent upon us shall be The repair of the equipment or the element identified as being defective by our services or possibly its replacement free of charge, to the exclusion of all compensation or damages. This warranty covers the cost of parts and labor in our factories. However, requests for work to be carried out on the client’s premises shall be paid for the cost of transportation of the equipment replaced or repaired are the purchaser’s exclusive responsibility. The risks shall be borne by the purchaser.
Defects and deterioration caused by natural wear of the product or by external accident (poor maintenance, abnormal conditions of use, etc.) or by modification of the equipment and tools not recommended nor specified by our company, are excluded from the warranty. Also the warranty shall not cover visible defects which the purchaser should have pointed out in accordance with the requirements of Orolia USA, Inc. General Terms and Conditions of Sales.
The company warrants its products to be free from defects in materials and workmanship. The period of warranty is 2 years from date of shipment to the original purchaser. The company’s liability for any defect shall be limited to repair, replacement or credit of defective parts at the company’s discretion. The company assumes no liabilities if defects result from improper use, repairs not made by the company, negligence, accident or misapplication of the product. No other warranty is expressed or implied, and the company is not liable for any consequential damage. The company does not authorize any other person(s) to make any other warranty regarding its product(s).
For product returns, please download our product Return Material Authorization Form (RMA/Calibration/End Life Products):
- Product Return & Quality Management Form (QF-04-011) —
The information you submit through the form will allow us to quickly provide your request. If you have any questions, please feel free to fill out our Support Form and we will seek to promptly reply within 24 hours.